Lettsie in Toronto

Went mattress shopping after 13 years. Purchased a mattress from them along with the warranty. I was told I have a one time exchange with the warranty. I received the mattress and it was a lot firmer than the mattress I sampled in store. Tried to use my warranty to get a softer mattress and then found out I had to wait 21 days before they would exchange my mattress. Went in store and tried speaking with the manager, Calvin, and explained I needed a soft not firm mattress. I insisted that something be done sooner because I couldn't sleep on the hard bed. He basically said he didn't care what I said, he was going to do nothing and I had to wait 21 days. What a joke to call him a customer service manager. He then proceeded to call the cops because he said he felt threatened. He was happy to take my $2500 but not interested in providing proper service. Even the police were more empathetic than this man. Would recommend any other mattress company that provides a 90 day or more sleep trial. They allow you to exchange your mattress if it doesn't work out instead of asking you to suffer for 21 days before wanting to do an exchange. They are totally below the competition when it comes to mattresses and level of service provided. Calvin get's the worst customer service award of the year or probably even the century.