I only wish I had read the reviews on this site prior to my call with Mr. X - the most unprofessional, confrontational, and rude staff member I have ever spoken to in my life. The reviews on this site are all consistent with their customer no service level. With my experience it goes a little further. To my surprise, this morning, I received an invoice requesting payment for lawn treatment. Apparently, back in November 2010, I had verbally agreed to continue service. Now, how someone can remember what they verbally agreed to nearly 6 months ago, I have no idea, but I am sure this is part of their unfair sales practices. Mr. X refused to listed to anything I had to say and threatened to sue me, yes sue me, not send me to collections, but right away take me to court!
- Approximate cost of services:
- $200.00
- Company Response
I wanted to contact you personally and let you know I was disappointed to hear that we lost your business. We at Weed-A-Way take tremendous pride in providing the best service to our customers and apologize that we did not meet your expectations. Although we try to cover all the bases, we aren’t perfect. We obviously let you down, and apologize for any inconvenience we may have caused you. No one in the industry can match our dedication to providing you with a beautiful lawn and great service!
Thank you for the phone call and for the constructive criticism. We will use it to better our services for future clients. We want each person we do business with to walk away feeling satisfied, and that apparently didn’t happen in your case. We hope that you will come back to Weed-A-Way with a promise for 100% satisfaction. We at Weed-A-Way have made major improvements such as:
- We have improved our fertilizer formulas based on current local turf needs which will increase the health and color.
- We introduced exclusive new Fiesta Weed Control which provides even more effective weed control.
- On-going training for our Service Technician’s to keep them informed of current agronomic conditions and procedures to continually improve your lawns health and beauty
- -Customer Service Quality Assurance! To assure we are making progress in every department!
- New affordable prices for 2012You can also contact me at your convenience if you wish to discuss this further. I do hope you accept our apology. At this time we would like to thank you for your support and look forward to working with you in the near future.