This company has sent a person to fix my clogged drain. He put his camera first and then snake and after 1 hour try he said issue can not be fixed and he marked a place on my driveway and suggested through his written report that we should excavate that place for the cost of $2500. So I said I will get back to you by tomorrow. I called another company and they came over and fixed my issue they showed me with their camera that nothing is wrong in that place that they wanted to dig and charge me $2500. One of the worst experience that I ever had with a contractor I tried to call a manager , left 2 messages with no respond, will take the matter to small claims court
- Approximate cost of services:
- $310.00
- Company Response
After snaking over 100 feet, the blockage was found to be on the city’s property. I had recommended to the customer to call the city first. We recommend this to prevent our equipment becoming stuck in the larger city drains. I explained to the customer that the camera would not pass the 68 foot mark which is the city property line. I further explained to the customer that the city may require an outside clean out be installed. If this was required, we could install one at 9 feet deep in the driveway at a cost of $2500.00 + hst including the fee of the service call. We at Drain Rescue take the time to explain to our customer’s exactly what we have found and the best solution to their problem. When we leave an estimate we also let the customer know that any further questions that they may have regarding it, to feel free to call us anytime to further explain to them what they don’t understand.