Ernie

Called at 9:am on Saturday of a long weekend to arrange to have a bathroom sink drain cleaned. Was promised a call back. At 1pm we had still not received a call so we called again and were once again promised someone would call us. Again, nobody called us back so we called in again at 2:30 asking for a call back within 1 hour. Nobody called back. At 5pm I called another service who called back within 15 minutes to arrange a time to perform the work. As a courtesy, I called Plugged Piper to cancel and told them I would be leaving negative feedback at this site. Got a call back within 10 minutes saying that the on-call technician's phone had broken at noon and offering to come immediately. I declined as we had made other arrangements. I would have been understanding if they had contacted us after the second or third call to them. If their technician isn't responding to calls, they should have some process in place to contact another technician or at least indicate that we would not be receiving a timely response. In the end we had to spend the whole day close to home in order to be available for a call that never came. The failure to respond after 2 follow up calls is, in my estimation, simply unacceptable.

John installed a new patio for us and performed much needed remediation of our front walk and entrance way including stairs to the main entrance of our house. On a number of occasions weather caused delays in the work but John and team worked around the weather, taking advantages of even small 1-2 hour breaks in the weather to work. There was a clear commitment to completing the project without compromising the result. During original planning and over the course of the project John made numerous suggestions to enhance the project without increasing the budget. Overall we are very happy with the results and have already recommended him to a neighbour.