Christina in Barrie

To start, the three movers were one hour late to arrive. Upon arrival they had to repair their truck. Work started at 10:30, instead of 9:00 as stated on the phone with you twice and in your email once. Once they started working, they were fine. Upon arrival at the new house, they asked for full payment. Since the work was not complete and their estimate was greater than expected, I was not happy with your policy to pay in full before the work is complete. Regardless, I paid $850 in cash in order to have them continue the work. Third, one of your workers stayed in the truck and was on his phone while pushing my things forward with one hand to the end of the truck. I ended up partaking in the move since he was not doing much. I moved an entire bed frame and assembled it myself. I moved numerous bags and boxes. At one point, all three workers were on their phones while I moved my things. Unbelievable. Fourth the quality of work, as you will see below is not good. Plain and simple. Boxes were put atop a $300 flower arrangement and some flowers were crushed. Boxes were piled in at random. My bed was not put together. My dresser was left on its side in my room. Completely unacceptable! Last, after 3.5 hours of work, I did not receive a proper refund. I was told I had to pay for the 30 minute trip back to Barrie. That was never agreed upon, not to mention the fact that Barrie is 5 min from the new house! Then I was told I had to pay to the nearest hour, which is ludicrous for a pay by the hour company. I then said fine, go put my bed together. They said no. In total, for 3.5 hours of work, plus the $125 surcharge, work should cost: $125+125+125+62.5+125= $562.50 From the $850 I paid, my refund should have been $287.50. I received $125. I wrote this in an email to the boss. He called me promptly and explained that I was wrong to think that I should have a refund. He said that if I wrote a bad review, there were 10 others that were good. He said 4 hours is minimum work, which was news to me. Was never stated. He said it's my problem because I didn't want to pay a lot of money. He said that his workers do excellent work. See pictures and decide what you think. I would NOT recommend to anyone.