I ordered replacement windows for our rental property. The windows were installed but the correct colour flashing was brought. The installers said it would be replaced soon. We scheduled 3 different appointments over 5 months to correct the mistake but no one ever showed up. This involved numerous calls( often waiting 15-20 minutes to talk to some one) and emails. I asked 4 times to speak to a supervisor and no one ever called. We finally hired another company to replace the correct colour flashing( to match the remaining windows on the house). I withheld money from the final payment until the flashing was fixed. The cost for the new contractor equaled this amount. Now Nordik is threatening all kinds of legal action including placing a lien on the house for the final payment when they never even finished the work. I would advise anyone to STAY AWAY from this company at all means!
- Approximate cost of services:
- $9,000.00
- Company Response
Hello Ron, we are sorry to hear about your experience and thank you for bringing this to our attention. We hope we are able to discuss and come to a resolution. Our team will be in touch shortly.