I recently called to make a change to my bill. Their customer service is disgusting and it took me almost 2 hours of holding and talking to different people to get my issue addressed. These big companies are losing touch with the customer and are happy to just fleece you monthly without providing a service
- Approximate cost of services:
- $40.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
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- Company Response
Dear Raza, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.casubject HOMESTARS and we will contact you. Thank you