Linda in Oakville in Oakville

I called Roto-Rooter at 7:30 am in a panic as I had a flood in my basement. Roto-Rooter called at 8:00 a.m and said that someone would be here within two hours to get to Oakville - rush hour traffic and all - DOUG was actually here by 9:00 coming from Woodbridge. Doug was the service person and he was lovely, very personable and knew what he was doing and put my mind at ease that he would fix the problem. There was a clogged drain or pipe or whatever which was caused by years, I guess of using those baby wipes. Doug used this huge snake to fix the clog and then took the camera to see that the lines and city lines were clear all the way to the street. He was gone from the house within about 2 hours as it was a messy job for him to deal with. Doug cleaned up after himself and took away all of his tools of the trade and now has just left me with a mess to clean up from the flood as well as dealing with the insurance company. Oh what joy. Thank you to Roto-Rooter and DOUG for fixing the problem.