I told the salesman I would do my own prep, therefore saving $350. As I needed to ask a friend for help to move heavy items off the deck, he said he'd note that I needed 5 days notice. The office kept suggesting closer dates and I had to constantly remind them I needed time to do the prep work. July 4 the office clerk called and suggested July 12. I mentioned I had a massage appt. at 1:15 that would last 1 hour, so I could be back for 2:30pm. She told me becuase mine was a small job, they would only need a couple of hours, and told me they would either arrive at 12 or 2:30. On July 11 they sent an email saying "This email confirms our appointment with you on 07/12/2017, estimated arrival time between 09:00 AM - 10:00 AM. I read it too late on July 11 to call the office, so I decided I would just make sure I was home for 9-10 am. By 11:45 they had still not shown, so I called Eco Paving office at 1.800.609.5408 and left a message on their voice mail asking for a call back... as of today, July 16, they have still never called me back! I was uncertain of the situation so I had to cancel my massage (badly needed due to an injury) and was charged $80 for not giving 24 hours notice of cancellation. The workers arrived - at 2:10 pm - so it was good I cancelled my appt as they did not know anything about the 2 times I was quoted by the office staff.
Overall, I am very happy with the product and the workers who applied the paving were great. However, the office staff was not helpful or responsive! Communication needs to improve - salesman giving 5 days notice, not sure if this was communicated, staff saying the workers would arrive at 2 possible times and they were not told, receiving an email with different times quoted, and no response to my voicemail, which did not mention my concerns, simply asked they to call me asap...which was 4 days ago and no call! Very
disappointing.
