Sandra in Toronto

I have read previous reviews regarding this company and the reviews are horrible. I have just had my ducts cleaned less than an hour ago and I have to tell you I was very pleased. They were thorough answered all my questions and concerns. I too asked about the camera system and they told me their camera system doesn't take photo but you can see the ducts from the camera they use in the basement. Two techs showed up a male and a female they were right on time to the minute. The male took me to every duct and return and showed me the inside and asked if it was to my liking. He took me to the basement and showed me everything downstairs. The brushing that is advertised is only used in the main duct System in the basement, that is the type of equipment they have, they explained to me why it isn't used in every vent and the reason why they do not do it. I too have used other services and everyone has different machines and systems. I usually asked all my questions before they start that way there is no disappointments. They also blew my central vac system volunterly, unfortunately they couldn't do my dryer vent as it is on the top floor and they would need to use a ladder outside to access it. They did not try and sell me other features or services, they only suggested was for me to in the next year or so, to clean the furnace coils for additional maintence if I wanted. That was it! I am so glad that I used this company, and I feel bad for the previous posters that had such a bad experience. Sometimes it's the techs that give the company a bad name. I can't remember the male techs name but the female was Samatha. I to had the coupon that they advertise in the money savers flyer.