In October 2020 we had our toilet back up into our shower. New Canadian sent George out to investigate. He determined, and showed us with his camera, that the drain out to the street was not sloped correctly anymore and this was causing our issue. New Canadian sent a crew to dig up the lawn and they replaced all of the drains (and the water line for good measure) from our house right out to the City hookup. We had another backup a few months later and George was back at the house scoping the drain again. We saw that the drains under our basement floor (different line than before) were not sloped properly and they were not washing out correctly (they were also the wrong size). George gave us a temporary fix that would last us a few months so that we could address this problem as part of a planned major renovation. We started the major reno and George and his crew were back at the house, as promised, to fix the issues. The New Canadian crew were AMAZING. They dug up, replaced, re-graded, and properly backfilled all of the drains in our basement. They also added 2 necessary drains and fixed the one existing drain (which was done wrong originally by a DIY'er) in 3 days. The New Canadian crew did such an awesome job all of this work that we contracted them to do the plumbing for the rest of the house as part of our reno. George and Esteban took over the "above ground" work and replaced every drain, ran new vents, a new stack, and new water lines through the entire house in 5 days. ALL of the New Canadian crew was courteous, respectful, and professional. Above all else, they answered our questions! We asked about details along the way purely out of interest and curiosity of what they were doing, why, and how it works so that we could learn about the systems that make up our house. Anyone on the crew that we asked was more than happy to explain what, why, and how they were doing what they were doing. It's refreshing to deal with a group of people, and a company, that are genuine and genuinely happy to educate us, as homeowners, about their craft. 100% I will recommend New Canadian to ANYONE looking for help with ANY plumbing problem.
- Approximate cost of services:
- $50,000.00
- Company Response
Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with George and Esteban's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.
