Complete lack of explanation about extra costs but situation fixed
Just to install a new hookup point for hydro coming into my house SES charged me $300 for 15 minutes work. ESA charges $300+ for certification of the work. SES did not alert Toronto Hydro to get an inspector to see what was proposed and I never received notification that Hydro would charge me an additional $678 for them to do the transfer to the new hookup. TH would never have called me because I was never inspected. However to give them their due credit, SES later contacted Toronto Hydro on my behalf and arranged for TH to do the transfer at no charge. I now have a safe connection to my house and it cost $678 less than it could have. Thank you Muhammad.
- Approximate cost of services:
- $750.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks Mr. Doug your feedback, unfortunately due to some new rules in Toronto Hydro regarding power related issues which creates lots of confusions causing frustration and unnecessary trouble.
I am glad now you have realized that the Toronto hydro was pushing you to pay $678 for something that shouldn't charge you. It is not our responsibility to tell Hydro people how to do their job. I have spent many hours with Toronto Hydro to defend you to save your $678 . I am glad I have saved your $678 also Got your main electrical service transferred to new location without any additional payment. I am glad now you are satisfied.