Purchased and installed the same day. The fan, light and clock worked but the microwave cooking would not work. The next morning, when I called to return the microwave and get a replacement I was told they would have to get approval from Samsung before I could get a replacement. Samsung disputed this and said I should be able to return it for a replacement if it was returned to the store within 36 hours. I called the Samsung 1-800 number once again and was told the same thing. So here I sit waiting for how long I do not know so I can make the two hour long trip to get a replacement. I had already drilled the holes and installed the mounting bracket so I am stuck with getting the same unit. I do not know of any other store where you can not return a defective brand new product when it does not work. Does the store doubt Samsung will reimburse them for a defective product and let the customer take the risk and monetary loss. IT IS NOW THREE DAYS LATER AND STILL HAVE NOT HEARD BACK FROM ANYONE AT COAST ABOUT GETTING A REPLACEMENT. IF YOU EVER BUY AN APPLIANCE; MAKE THEM PLUG IT IN AT THE WAREHOUSE WHEN YOU PICK IT UP, HAVE THEM PLUG IT IN AND MAKE SURE IT WORKS. IF YOU DO NOT THEN YOU WILL BE LIN MY POSITION AND HAVE TO TAKE IT INTO A DEALER FOR WARRANTY SERVICE WHEN IT DID NOT WORK OUT OF THE BOX.
- Approximate cost of services:
- $240.00