1 bedroom apartment move, in city
There were many little problems with Careful Movers. First of all, the two movers arrived late (they did call to let me know they would be late, but they were already 30 minutes late for a total of 1 hour waiting time). By they time they loaded the truck, it was lunchtime, which consumed another hour which is fine (everyone should eat!), however Careful Movers charges approximately 95$ for mileage/ travel time. So time adds up when you're late, eating meals, weather, etc. The movers also needed verbal prompting to lay down their floor protectors (which were clearly worn out as we now have wheel marks all over our hardwood floor). It was also raining during my move, so my condo was left filthy. I would not recommend this company. One piece of positive feedback: Austin was upfront about the mileage/ travel time charge. Although my move was very small in comparison to some big ticket moves, I did not feel that I was treated with the best customer service.
- Approximate cost of services:
- $600.00
- What could this company do to improve their services?
- Arrive on time and call well in advance if you're going to be late.
- Any advice to offer fellow homeowners facing a similar project?
- Choose another company when moving... or rent a Uhaul and do it yourself if you mainly have boxes, shelves, small dressers...
- Company Response
Dear Kiki, thank you for taking the time to write a review for our company. I would like to personally apologize on behalf of our company that your move did not go the way you imagined. We also apologize for being late, however we all know how the Calgary traffic can be in the mornings and sometimes we cannot help this. While we do charge $95/h for our hourly rate and travel, we do not charge for our guys to eat lunch and that was reflected on your bill at the end. We only charge for the time we start loading till we finish unloading plus the hour travel allowing us a half an hour to get to your place and a half an hour back to our shop. Time is taken off for our guys to eat lunch. Also the floor runners are not thick enough to prevent some wheel marks and when heavy furniture is being wheeled in there will always be a mark or two that can easily be washed off. The runners are there to keep the floors clean from dirt on the guys shoes. Also some customers do not want us to use floor runners are even pad there furniture sometimes, so these services are all upon request. I would have wished that if you had a problem with our company that you would have called in and informed us about it so we can be better prepared for future moves.
Anyways Kiki, thank you for choosing our company in the first place and helping us to improve our quality of service. Sincerely, Austin McKinnon, General Manager, Careful Movers Calgary.