joe knapp in Maple

I hired AGL to install my backyard grass and the final product looks good but it took them quite awhile to even get back to me in a timely manner after I paid my deposit. The customer service is quite horrible. I know my lawn wasn't the biggest but you should never tell a customer their grass is "considered small for us. and we'll get to it when the schedule allows'. They said this repeatedly. My install date was pushed several times and all they kept saying was "We have bigger jobs we need to do first, your area in small and we'll try to get you in near the end of the day."...Great..that makes me feel good about plunking down 4k. Some advice to AGL and Anita in customer service especially, never tell, or make a customer feel that their project isn't really worth your time. I would have gladly recommended them to my friends who are all looking to get their lawns done but not now. Bad customer service just cost you maybe 12k-25k.