We first met Gord Bailey when he was replacing the roof of our neighbour's house across the street. The first thing we noticed was that the job was taking several days as opposed to other roofers we have seen on the street who complete a roof in a day. We were surprised at how quietly the crew worked and how they cleaned up meticulously at the end of each day. And what was especially pleasing to us was how great the roof looked when it was finished since we have to look at it every day. The shingles have a thick, high quality look to them and are perfectly colour coordinated to the colour of the bricks. What immediately impressed us about Gord was his knowledge. We got an education about roofing as he walked us around the neighbourhood pointing out various issues on other roofs. After a thorough inspection of our roof he gave us a detailed estimate in writing and spent a great deal of time explaining the quality of his materials, emphasizing that he only used CertainTeed LanMark 30 brand shingles which have a 30 year life span. He suggested the “heather blend” shingle and further recommended replacing the original cream coloured eavestroughs with brown wider sized eavestroughs as it resulted in a richer look. Since we were well aware of what some of our neighbours had paid, we knew his wasn’t the cheapest price, but the difference in quality was evident. Ultimately we contracted Academia and they did our roof and one other down the street. The job was completed very much to our satisfaction with the same attention to detail as we had witnessed earlier. About six months later we heard noises on the roof and looked out and there was the truck. As Gord explained they had come back to replace the vents as there had been a manufacturers defect in the ones he had installed. Excellent customer service in our opinion! Four years later we contracted Academia again to clear the soffits in the attic, add more insulation and to install a skylight. Gord recommended that we replace the vents again as he had found a superior product being Maximum vents. This time we had to wait a considerable length of time before he could start the job, although he kept in touch with us during the wait, and since it wasn’t an emergency, we were patient. Once again the job was completed in a thorough and professional manner. It is now more than six years since Gord completed our roof and it still looks like new with no signs of fading or aging. Based on the quality of his work, his professionalism and his follow up customer service, we never hesitate to recommend Gord and his company.
- Approximate cost of services:
- $20,000.00
- Company Response
Anne thank-you. It probably seems stange that we had to change you vents three times however through trial and error we learned about these MAXIMUM Vents from QUEBEC and none to soon as our biggest headaches aside from employing skilled roofer's was dealing with callbacks in regards to snow getting in the attic's and garage's. If anyone cares to read all or most of our reviews they will discover what I mean. When we do a project we endeavour to use only the best products and staff avaliable. Because of the costs associated with doing a full specification roof with no shortcuts. This requires constant research because no contractor in good concience wants a call back or unhappy customer. The fact that client's like you take the time to write these reviews will ensure that companies like us will be around to honor our warranties. We will never be a high volume production company due to our stringent quality contol. In conclusion, the designation of master roofer belongs to my partner, JOSEPH FURLONG because without him it would not be possible. When we finally get our photos uploaded you will see what I mean. Again, Joseph and I thank-you very much and will be there when you need us.