Our basement flooded after a heavy rainfall. We were quite surprised as we had just moved in 7 months ago into our newly built home. My husband and I immediately came on Home Stars as we usually do to obtain reviews on companies that we can contact. We came across Draincom's exceptional reviews and decided to contact them. Feeling a little overwhelmed with what was going on as well as awaiting the birth of our baby any minute, Tony Mears appeared at our door step within a day of contacting him. He put us at ease and began to ask questions in order to get a better idea of what had taken place. It was evident that Tony was an expert in this field and he began to visually help us understand what the problems may be. After speaking with him we felt comfortable with the procedures that we needed to take on to fix our flooded basement and hire him and his crew.
He guided us through step by step with the work that he would do. He even went the extra mile by contacting our builder and the inspector that overseed the building of our home. When we had questions, he always got back to us within a few minutes. His workers were done the job in a short amount of time. They alerted us to problems as they discovered more by digging into the foundation. They took pictures for us as well as knocked at our door to have us see the different stages of the project. Overall, this unfortunate experience has been a learning experience as Tony was truly an exceptional professional person that actually cared about his clients and wants to leave the completed job with the feeling that he made his clients happy in the end and this is exactly what happened. I highly recommend this company.
