Nick in Mississauga

I called and spoke with Santina. She said, it will cost anywhere from $160 to $240 plus HST. She explained why there is a range of $60. Yuriy called me at 9am sharp and showed up at 9:25am. He was on time. He looked around the Kitchen drain and also to basement in total of 5 mins and said $240 + HST. I asked him, how come you are charging me $240 right away and he said he is a professional and he knows. Because I said, I moved recently and he assumed may be it is a big problem with this laser eyes(maybe). I agreed and he started working..... Just a few suggestions (please take it or leave it) #1. Yuriy was upset that Santina said that it will cost up to $240. He got upset that sometimes it may be $400 or more. So please Santina try to quote a decent number so that customers are not surprised. #2. Yuriy asked me to use the Bounty Roll and I gave him a new one. He used it to clean the mess and with his dirty hands on the roll, and now the roll has to be thrown out as it not usable again. He also used half a bottle of dish-washing liquid. I suggest after charging $240, Yuriy should bring his own supplies. #3. He showed multiple times the amount of mess he was removing. I totally understand and that's the reason he is there. I know that you had to prove your cost but still you don't have to show it multiple times. #3. When I booked with Santina, I told I am going to pay with Cash. But Yuriy did not have any change on him. And he is expecting to keep $9 as his tip. He was working for exactly 25 mins and rest of it was cleaning his own tools before and after using my roll and soap... Not acceptable... So to show my slight disappointment, I paid him $1 as tip. This is for readers to make informed decision.