Mike in Kitchener

Ordered two doors and had someone come out to confirm measurements. The person that came out to measure said they couldn't make it work within the space as there was brick on either side of the door, and I would need to use a smaller door. Back and forth with other members of the peak team, and then they could make the door work within the constraints of the space. I added a window to the door as it had not been ordered yet, and suddenly the order goes from a few weeks, to being months. Installers come out with the doors finally, and tell me they can't make the door work within the space. They speak to supervisors, and then the door can be made to fit suddenly. Doors get installed, and we have a massive bead of caulking around the door, and not exaggeration, but the bead is wider than my thumb. For a door that wasn't going to fit we suddenly have over an inch bead of caulking all the way around the door. It looks horrible. Next day the spray foam they used to foam the sides of the doors has pushed through the caulking and protruded out of the caulking like a mushroom in more than 3 spots. Was this a first time install crew? I have to wait weeks for the caulking to "cure" so that they can remove it and fix it. Weeks go by, caulking isn't removed, but foam is cut off and caulked over, so I don't even have a smooth finish around the doors, but this big ugly mess. Have emailed more than 5 times leaving about 7 days between email attempts for someone to respond. I hear NOTHING back. Satisfaction may be guaranteed, by try to collect on that guarantee, and you will be HUGELY disappointed. I would not recommend this company unless you don't care what the final product looks like or how long it will take to finally be finished.