Quick and efficient, but on the pricey (slightly overpriced) side which I suspected as they weren't able to give quotes over the phone nor tell me how much their hourly rate was. That being said, the work took under an hour, but still cost $650. Things like being 24/7 is great, but I highly recommend shopping around unless it is an emergency. As a rule of thumb an hourly rate is usually around $85 and the parts have a retail value of $100. The job should have cost $300 max (including a 100% markup). An hourly wage of $500+ is excessive. Buyer beware on this one. I learned my lesson.
- Approximate cost of services:
- $650.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Before anything let me clarify few things. The Delta cartridge image that you uploaded to HomeStars is INCORRECT, your cartridge is WHITE AND BLUE. This cartridges cost $67 to $99 + HST. We are not HANDYMAN, as such WE DO NOT PURCHASE FROM HOME DEPOT. All of our Plumbing needs are taken care by professional plumbing stores like Noble and Wolseley where we obtain 100% GENUINE PARTS & ACCESSORIES, not SOME 3RD PARTY OR REBUILD PARTS.
Secondly, we told you on the phone that we DO NOT CHARGE BY THE HOUR but instead rely on our PRICE BOOK. You can do all the calculations you want and somehow come up to $300 but you forgot that we have to pay Insurance, Licensing costs, WSIB, Taxes, Vehicle, and we got Staff to pay, a HANDYMAN could have done it for $300 but you're forgetting that it is ILLEGAL for HANDYMAN to perform any work in CONDOMINIUMS.
And lastly we do not force people to sign and agree to our pricing, we did not begin the job and then gave you the bill. We gave you the cost outlay and upon you a) Initialing that you understood the task and price and b) Obtaining authorization signature did we start the job. As such you were 120% aware of the cost before the job, you could have gotten a second opinion and let us go at NO COST TO YOU, as we provide free estimate. But you choose to go ahead with our prices, and in the end it's too high for you now? As we said you could have gotten an FREE ESTIMATE and called someone else, there are plenty of people who work Saturdays, no? Also as rule of Thumb, Master Licensed plumbers can go up to $140+ /hour as per 2017.
Also NO REPUTABLE plumbing company provides over the phone pricing. As such we would ask that you refrain from making false accusations without providing all the facts and trying to bring down our reputation.