Toronto2 in San Francisco

I don't know where to begin! This is by far the worse cleaning experience that I have ever had to deal with. I wish I had read earlier reviews including some google reviews. This is a husband-wife duo that own and operate the business. I called the wife to schedule a move out cleaning job for our condo. Prior to the appointment I spoke with the wife on the phone and asked her what her rates were and how it all worked. I told her the size of our condo and what needed cleaning. Long story short she said it shouldn't be no more than $300. On the day of the appointment, they arrived late. My husband was present at the time and was in and out of the home. It started to become very fishy as they were taking their time. We've had cleaning companies clean our condo in the past and they never took this long. Eventually they said they needed to eat, and sadly they milked us for the time they had their lunch. My husband was so generous that he drove to metro to buy them tuna sandwiches (at their request). After this it was already hitting the 5 hour mark and we had enough. My husband said that it was going beyond time and it was starting to look suspicious as they were trying to milk us for money. All these people did was clean the bathrooms and cleaned the surface counters (which mind you still had some dust/crumbs). The sweep job was horrible and in the end my husband and I had to redo everything. You'd expect by paying $400 you'd get your oven cleaned ? Nope! Nothing. Things got worse the next day when I text the women explaining we were unsatisfied with the work and that things were still a mess. The woman became furious saying there wasn't enough time to do a thorough job. I didn't buy that for one minute because my husband witness them just lounging around..taking longer lunch breaks (that we had to pay for!). The woman became extremely abusive through text messages saying that she could call children services for messy homes. At that point I was done with this company. That is a low reach for someone to go. My home is maintained on a weekly basis. I have before pictures and in no way is my home in a shape for such a suggestion. I immediately called her as soon as she sent that text and she kept rambling on. I think she regret saying such a thing. Long story short, this company is looking to squeeze every penny out of you. I have never heard of a company that you need to pay for their lunch and that time they eat. They did a horrible job and we ended up using our regular cleaning company to come fix the mess. The only reason we didn't go with our regular company was they were not available on Sundays. We later found out they used some of our own cleaning products and sponges but discretely put them back. Listen to the reviews that others have posted and save yourself your sanity and money! There are far more reputable companies that do a much better job in such a shorter timeframe. These people don't provide any pricing information on their website - that's a redflag right there! They'll come to your home and start making up prices. Besides the horrible cleaning job, I'm appaulled at the lack of professionalism and basic kindness to customers.