Lynn in

We had a very unique leak in our basement coming from black line flexible piping coming out of the foundation during heavy thaws and rain. In the meantime I rigged something up to catch the leak and divert it to the sump pump. During a dryer spell, I called a few companies to get a few different opinions to fix the problem. DeTaeye Designs was one of them. Shawn, got back to me within a few hours and came over within 24hrs. He explained what was happening and suggested some things to try and gave us a quote to fix the problem. Out of all the companies I met with, Shawn impressed me the most. He explained everything very thoroughly, gave me some options and really seemed knowledgeable in this area. I didn't feel pressured by sales tactics or gimmicks. Unfortunately, the next time it rained, it really rained. My little set up wasn't working as there was too much water in the ground and nowhere for it to go except out this pipe. It was not just coming out of the pipe anymore but other areas around the pipe in the foundation. We had water everywhere and were emptying recycling size bins of water every 2hrs. I called Shawn immediately that evening and he was over the next day trying to fix our very bad situation. When the first option didn't work as we had hoped as promised by his guarantee he immediately came back to rectify the situation. In the end we had to go with the second option of an interior drainage system in the problem area. We'll have to do the rest of the basement before finishing it but thanks to Shawn and his team our basement isn't flooding, we are able to sleep at night and have peace of mind. I highly recommend De Taeye Design for foundation repairs and problems. Life savers!