We had a new front door installed with a few minor issues. Anthony, the installer was very patient and worked with us to resolve most of them. The major problem was that the door would not fully close without slamming it. We were told it was because we had purchased a Weiser lock and they recommended a Schlage. To resolve the issue we were told to purchase another lock. I found this unacceptable and after further examination on my part I determined that the problem was a thick piece of weatherproofing, a dust seal, installed at the bottom of the door jamb. I replaced this with a thinner piece and the problem is resolved. We informed them of this but they would not admit that they were wrong. In summary, I would recommend the product and installation but their customer service absolutely sucks
- Approximate cost of services:
- $3,000.00