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Three techs were sent out, each diagnosing a problem and ordering parts. The parts took months to come. Once they were installed, none of my issues were fixed, as the tech never checked the machine, only installed a new label and control knob. I called back and a new tech was sent out. He said I needed to replace the parts that were just replaced. I waited patiently for parts to arrive and now 1 month later I called the manager, Raj, and he said they switched systems and there was no record of my parts order. He said he could send a fifth tech out; I said one was just here, I need the parts! This has been the most infuriating experience of all-around inadequacy I've ever experienced from a repair service.