Reviews

4/10

My deck is 12' x 12' the job was to remove old paint and repaint. The overall result was ok. HOWEVER when they were removing the old paint by using power wash and sanding they did not use protective plastic to cover things that are outside the deck. Now I have old paint that's splattered everywhere on my patio furniture, hot tub, bbq, interlock and trampoline. For a $2200 job they couldn't even tape some plastic up to minimize the mess that they were going to make. Also on my first appointment date no one showed up, and the contractor ghosted me for 2 weeks after I paid the $500 deposit. I understand that it was raining alot but there wasn't even a text message reply. I do not recommend this company.

Approximate cost of services:
$2,200.00
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Company Response

I'm really sorry to hear about your experience, and I appreciate you bringing these issues to our attention. It sounds like we really fell short in several areas, and I completely understand your frustration. This isn't the level of service we aim to provide. I'd like to make it right. Please reach out directly so we can discuss how to resolve these concerns. Your feedback is important to us, and we want to ensure this doesn’t happen again. 905-201-1477

8/10

Rino the sales person was extremely professional and answered all my questions with expediency. The only thing was when the cameras were installed that's when I found out they have to drill 4" holes and I have to hire someone to patch them up. The installers we're also friendly.

Approximate cost of services:
$9,000.00
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Company Response

Hello Honda,

Thank you for taking the time to write the review. We at New Age really appreciate customer feedback and are glad you were happy with the services provided. We make every attempt to educate our clients prior to installation. One of the criteria on our checklist is to inform the client that, at camera installation holes may be necessary. We also notify our clients, that new age can provide a professional to patch & paint (at additional cost). I apologies if this was missed. Please let us know if the company can assist going forward.
Sincerely,
New age group