Furnace motor needed replaced. Heater exchange box to be replaced this afternoon. (May 6th)
The work for the furnace motor was done efficiently and promptly. Employee did not leave until part was tested and running properly. Concern about flame and original heater exchange box causing carbon monoxide became an issue so furnace shut down and gas fireplace turned on for heat until the new part was in. Employee discussed new furnace and checked for warranty on new heater exchange part to see what options I had. It turned out the heater exchange part was still under warranty so just labour costs and was a great relief to me. This employee went beyond what I would think his job description is and that stays with a person. It tells me I can have total trust in Roy Inch and Sons. They should be very proud to have this employee working for them and I hope they acknowledge him for doing a great job. Their name on their trucks is only as good as who they employ and they struck gold in hiring this employee. He has been out on regular maintenance checks over the last five years or more and I trust his word and his work 100%. Technician 319-00060 Roberto
- Approximate cost of services:
- $1,000.00
- Company Response
We are happy that Roberto provided you with such a great experience and we appreciate this wonderful feedback. We have truly appreciated your business over the years and thank you for continuing to choose us for your heating and cooling services.