I called at 7:40 AM Sat. and Mike showed up about 9 AM. He tried to unclog the pipe but the toilet was still rather sluggish. Next step was to remove the toilet and do a more extensive procedure to clear the drain. Miketold me after removing it that he really felt like the problem was in the bowl itself, not the line. I opted to have the toilet replaced rather than attempt further work on the line with the possibility I'd still need a new toilet. It took him about an hour to pick one up. It turned out that the tank was defective and he needed to return it and pick up another. He kept apologizing for the delay. I was just so happy to find someone to do this work on a Sat. it did not matter to me. Once it was installed he asked for a bucket of water with cleaner in it and a rag and he scrubbed the floor. The new toilet is working great. I was very happy with everything that was done.
- Approximate cost of services:
- $370.00
- Company Response
Hello Linda, thank you for taking the time to share your positive experience with our technician Mike and Mr Rooter. Our plumbers arrive promptly and get right to work. They complete the job with the perfect combination of speed and accuracy so the work is completed efficiently. Thank you Linda for taking the time to leave a review! Please give us a call when you have any future plumbing needs.