My driveway was paved June 21/16 primarily due to a four foot wide area that was damaged and cracked. This area ran across the driveway approximately 2/3 the way from the house. This was discussed in detail with the sales representative Jerry and I tried to discuss it with the job superintendent on the day the driveway was paved but he was too busy on the phone to discuss my concerns. The damaged area was also noted on the estimate instructing the crew to "remove a few buckets (of) material" from the noted area. This was not done in my presence and I was advised by one of the crew that they rolled the area well enough to compact the damage. The contract states that the work is guaranteed for one year from installation. I've contacted the company and an office representative, who was very rude, advised that material was removed, which it wasn't. As a result, the driveway heaved in the noted area this past winter by approximately two inches, for which I have photos taken on March 14/17. The area has now settled but there are two ripples running across the driveway in the noted area. I believe that the area in question needs to be dug out, material removed and repaved at the very least. However this will be very obvious as a patched area.
- Approximate cost of services:
- $9,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?