Gordon in Richmond Hill

My gas oven stopped working and the appliance is almost twenty years old. They're quite expensive, apparently. Google said an igniter might be the issue. I did a search for local repairs and up popped this company. I called on a Thursday. The person answering said there should be a third party solution but he would need to do some research. We scheduled for Monday. On Monday Evgeny showed up, a bit close to the end of the time window I'd said (4:30) but he's a one man show, and he got busy and everything was done in half an hour or so. Very friendly, said he used to work for Whirlpool. The oven is working beautifully. A good job.

We have an older home and the bathroom faucet started dripping. I saw this company had a good rating on Home Stars and called. Alex came over within a few hours and said we could get a new cartridge for the old plumbing but it may not fix the problem long (I had replaced the cartridge by myself the year before). Putting in a new one required new plumbing in the wall. He said he would do it for a good price. We bought the new bathroom hardware. He opened up the opposite side of the bathroom wall, no wider than needed, and replaced the piping and installed the new fixtures in about 2 hours. Great service. He deducted the cost of the estimate from the final bill too. Very happy. Would recommend. Answers his own phone when you call. Also worked Sunday for us no extra charge. Thanks Alex!

I saw these guys truck doing the next door neighbours and called the number for a quote. I have a two year old who isn't sleeping well and dust could be the problem so I wanted a quote. The neighbour said they did a good job but added don't get the furnace cleaning option for $50 because they just vacuum it out and it takes no time. So the quote was for $249 including a 'biological agent'. I got called the next week and given a price of $199. I booked it. They showed up early in the window. Two guys. Very nice. I said my baby was home (fever) and could they do it quick as possible. They were quite accommodating. They setup quickly. A few things bothered me. The lead guy came up and said my furnace filter was quite dirty. He had it in his hand. He banged it on the floor and a bunch of dust fell on the rug. I asked him why he was doing that. He said he would clean it up. He didn't. He did throw in a free filter which was nice. Oh, and I had changed the filter only two weeks before so why was it so dirty? Who knows, I'm not an expert... on a tangent the guy's breath was killing me. When I couldn't take it anymore I gave him some mouth wash. He started in on I needed the biological cleaner for $50. I wasn't against it but all he would say is its natural and kills 99.9% of germs. I asked what the main ingredient was. It was called Benefect. A few rounds later he couldn't understand why I said 'all natural' means nothing and '99.9%' means nothing. He called his manager. Another go round and my kid was getting restless so caved. Anyway, I looked at the bottle in their truck, the main ingredient is thyme. That's right, I paid someone $50 to spice my house. Smells nice. Oh, another thing. They need to drill into the ducts which is fine but later I noticed metal filings on the ground. That definitely is not okay to leave razor sharp little twists of metal on the ground where my family and the pets walk around. Update (a week later): A few days later baby is sleeping better and we think we see less dust in the house so I changed the rating from a 6 to an 8. Overall, I'd like to think they did a good job with a few missteps. With a few protocols in place it could have been an excellent experience.