Jamie in

Originally quoted $150 for first two hours and $60 per hour for every hour after (as quoted by Andrew at Easy Moving Solutions Aka Logan moving & Storage). Prices previously quoted were changed when random 3rd party (LMS Moving & Storage) showed up to move our stuff (two Indian guys). They said the new fee was $175 for the first two hours and said we needed to pay a deposit of $350 UP FRONT before they would even begin. They also tried to gouge us for stairs and travel, but we previously confirmed no stair fees at the time of referral. They made us pay in cash up front and held our stuff hostage (with the clock ticking) on the truck until they got the balance of $500!!! They carelessly banged furniture into walls and worked very slowly. Both guys would carry an empty storage bin and then sit it outside of the truck. When it started to rain the guys just let all our wood furniture sit out in the rain and never attempted to load it on the truck to protect it. They used no drop clothes or sheets to keep them from scratches and dents and the truck was FILTHY and covered in debris that ultimately cracked all the legs and ends of my furniture. During the unload, my husband and I did most of the heavy lifting and eventually the movers even started handing us boxes and furniture to bring in. They no longer voluntarily brought items up or down stairs (they expected us to do it). While watching, one of the movers dropped my portable AC unit off the truck and it crashed to the pavement. They didn’t see me watching and never mentioned it. Next, they put one of my large built-in cabinets on the sidewalk and let it sit there while they moved lighter, easier items (I think they were hoping my husband and I would grab it). The wind pushed it over and it crashed onto the sidewalk, completely destroying it. The movers refused to provide any compensation (they already had our money) and told us to contact the ‘boss’ to see about going through Insurance. In the days following, the owner has hung up on us repeatedly, blocked our numbers and won’t return our calls/texts about getting a claim form for the thousands of dollars in damage to our items and furniture. Reporting them to the Better Business Bureau and will be suing them in Small Claims Court.