Private user in Keswick

H It was obvious from the smell in the third-floor bedroom and the stains on the ceiling below where the mice had camped. We also could hear them. I tried telling this to the suppose it manager who answered the phone so that he could get a heads up that it would be a bigger job I E cutting into the floor and I said this. He said no problem he would bring his technician. Which I assumed would be someone who knows how to cut through floors. I forgive them that they were late because they meet unexpected situations in their jobs. Fine. They showed up in an unmarked truck in street clothes, two garbage bags and two respirators and the spray can of sorts.they wanted to go in without shoes on they didn't have paper booties to help ensure not to spread dirt three your clients home? Then they didn't seem too quick to go get the tools they supposedly had so I went and got my hacksaw and prybar and a hammer. They seem to leave rather quickly at the end saying that they had sprayed and not to go in for a couple of hours. After several hours I went upstairs to find the bedroom door wide open the window wide open so all that spray we were not supposed to breath blew through the house. Also the first thing I see from the doorway is a dead mouse still under the floorboards where they had cut a hole. I look further under the floorboards and see another dead mouse. To further boggle my mind they used my floor vac in the bedroom to suck up the mouse poop from the nesting area!!! WT....!!! No system to remove the poop themselves. Ahhhhh. Still bugs me. I was too gob smacked to respond. I just wanted them out. We had to further cut in today to get the remaining nest out. There are way better choices out there. I would avoid this company for these services.