Navin in Ajax

We trusted Junior James and his company after hearing good things. Quoting process was good, but after the work was done, no customer service to come and fix issues from bad quality work which were promptly reported with photos and video evidence. 3 months warranty given during quoting was not honored. We hired him to do tiles removal and installation of new tiles in Kitchen, Powder room, Laundry and Entry. 4 days work effort given during quote was rushed and completed in 2.5 days. We had issue with a gap between kitchen tile and family room hardwood transition area. An expert installer would have known to use a T-Moulding(we learnt about this later) while the tile was being layed. But no, and solution given after the fact was to fill with grout and make it look ugly and unprofessional in a visible area as we enter the kitchen. We then had to hire a hardwood installer later to come and cut the hardwood strip wide enough to put a T-Moulding. Costed us a lot as no contractor wants to come and fix other contractors bad job. They think it is a small job. 2 Tiles in Laundry area have delaminated from a corner as not enough mortar was put underneath. We messaged Junior and his office contact several times. They did not even bother to call back and after repeated reminder calls, false promises of coming were made. I am writing this review after waiting patiently for 4 months since original job and making our best effort to tell them to come and fix issues. But they don't care. Grout job was poorly done as no properly tools were used. We now may have to regrout as existing grout is not flush with tile surface and will cause tiles to chip. Along the toe kicks were old tile was cut, grout was put in a haphazard manner. I had to sit and scrape it later as another contractor I hired to put shoe moulding could not get it to sit flush against the floor and toe kick. Junior seemed good natured while interacting with him, but need a contractor who follows through any issues that come up with quality of work once done and not just do a one off job and walk away. I think he is very experienced, but busy, so took our work in between other jobs. But that is no excuse to do a bad job and months later to come back and fix problems that came up. It is our hard earned money that we paid to update our home and were disappointed to see the end result. We paid promptly the moment work was completed, but he did not come back now to fix issues, after giving a 3 month guarantee for work. We decided not to use him for doing further work.

It was a pleasure dealing with Omid and Monira. From the initial contact after reading their reviews on HomeStars to end of work, Omid was cordial to deal with. Monira, who is Omid's wife and handles the quoting, was a pleasure to deal with and was quick to respond. Quote clearly stated the scope of work, price, estimated duration and start date. We initially hired Omid to do the Popcorn ceiling removal and making it a smooth ceiling in our family and living rooms, along with painting walls in those areas. After seeing his work, we decided to get additional rooms painted, kitchen cabinet door re-stained and kitchen backsplash removed and install new one. He is an expert with how he does clean cut of paint where the wall meets the ceiling. A contractor in my opinion is one who knows how to deal with surprises, which come during Renos. They have to be experienced to know what steps things are to be done which is why as homeowners we hire others to do the work. When their was an issue with smoothening of the ceiling , he figured out a solution and did necessary things. When we had to redo some work due to way grout color turned out, he worked with us to give a satisfactory end product. Usually contractors are not open to taking suggestions and feedback. Their is always room for improvement and Omid was open to them. He is very hardworking and knows various aspects of home renos. We plan to hire Omid again in future for some more reno work during winter months.