Steve in Toronto

I wanted to put this experience behind me but I have to say something. We inherited a high-end LG stovetop and wall oven when we moved into a condo. The outer rings on the elements of the stovetop never worked so the thing could barely boil water. I showed LG a photo and they said to get it fixed (stupidly, I’ll explain later), and they sent me to ARS. ARS Guy did a lot of tests on the oven but didn’t even look at the stovetop. I asked why and he said he didn’t need to. I said I paid for him to look at it, we went back and forth then he yelled that he wasn’t “a monkey” who does useless work. Super rude. He came back for a second visit, and he replaced one of the burners. When he demonstrated that you have to press the button twice to turn on the outer burner, I said, “why didn’t you show us this the first time? The thing probably wasn’t even broken!” He said: “you sit in front of computers all day, you never thought of googling it?” I believe the burner was never broken. He just replaced it to save face for not having tested it the first time. Then the bill came. $1060 to repair both. And on his advice, I did google, and his markup on some of the parts was 100%. Double. So! LG should have noticed by the photo that the little light wasn’t on and I needed to press the button twice. And the worst part was, ARS Guy doesn’t even show you a detailed bill of parts and service. He just shows you numbers on his phone, then they charge you in installments so when the final bill comes, you’re in shock. My lesson: get an independent repair person. You don’t need an authorized LG technician. They will rob you. Never again.