Aileen in Woodstock

Enercare does not care about their customers and protection plans are a joke! I had protection plans renewed in Nov. 2019 and was planning on selling the property in spring 2020. At any time signing up or renewals its all done by phone I am sure I discussed the fact I was planning to sell my home and if warned I would be responsible to pay for a full year contract I would have not renewed. Now response is that I should know the contract cancellation policy but this was not disclosed on the phone or sent to me. On top of that, I was double billed from Nov. to May calling monthly with reference numbers 30588996 &31098857 so it took them 6 months to correct the error but they still kept taking money from my account all along even though one agent said they would put a 60day hold on collecting more payments and that was not even done. Now I have sold my property and they want me to continue to pay for 3 more months on these protection plans and the new owners nor I can use the plans so what am I paying for! These plans are a joke as the few times I did call it was always the same excuse that the plans don't cover what needed to be done. I don't recommend any of these plans unless you have money to throw away for nothing in return.

We called to get our front door fixed because the lockset was no longer working properly. Roman answered our call and booked an appointment convenient for us. He arrived exactly on time and had a look at our problem. He took the time to look at everything that could be causing our problem. His fix included dismantling the lockset, re-aligning it and oiling it for easier use. He also had a look at our doors and saw that they were not aligned properly so he also took the doors off and got them tightened and straightened out. He did a great job and everything is working like brand new again. Thank you Roman! We would highly recommend his services to anyone and we will certainly use him again for any locksmith services needed.