I used Corey when he had his own company and he was really thorough & enthusiastic. Recently he sent a journeyman electrician who I have to admit was great. He performed all the tasks I asked of him and even recommended some small jobs that I agreed to as well. I didn't get a bill for the longest time because they were sending it to the wrong email I'm assuming. Eventually I was sent the bill it was very vague in regards to items used(no real description). I was even billed for a bathroom fan when I provided my own heater fan for install. I understand its hard to calculate all the supplies used. But I feel as a consumer I should at least have a good understanding of what I'm paying for so there is nothing to call into question. This was my experience and I won't be going with Vancity in the future.
- Approximate cost of services:
- $700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi there,
First of all, it would be nice if people would use their real names in the review. My real information is listed why not yours? I would love to give you a call and discuss this job but I can't find it in my invoices. It's hard to search a fake name. I do vaguely remember this job though.
So it looks like you were happy with me and my journeyman. Nice !
Sorry I had your wrong email address, happens sometimes.
We have an open book policy in regards to invoicing. That means you get to see what I see. Ask anytime! You were doing a bathroom renovation so we brought a fan with us to install as usual. You happened to have your own fan and I wasn't made aware. When you got your invoice you asked me about it and I deleted it without question. Anyone who has worked with us knows I'm incredibly easy going with this kind of stuff.
I feel a 4/10 is pretty harsh for this complaint and I hope people see that when they read this. I would ask that you change your rating to something higher than you gave us. I feel that is fair.
Thanks for the work and I hope you all the best !
Cory
Vancity