AnneMarie

Our washer is only 4 1/2 years old. It would periodically lock the door with the clothes inside and not start a wash. We researched on YouTube how to fix it and tried numerous things over the past few months which mostly worked eg., turn the breaker to the washer off, wait 40 minutes for it to reset and unlock the door and then and try again. It was happening more often and so I called a local appliance repair person. I was told that it could be one of two things both of which were expensive and it wasn't clear which it was. It was recommended that I consider buying a new washer! After 4 1/2 years! We decided to keep trying the YouTube solution because buying a new washer during Covid was not going to be pleasant. Then my daughter's work clothes got locked in the washer and none of the YouTube solutions worked. I tried Appliance Aid through Homestars. Best decision I ever made! Fuad was in touch right away and sent Vitalik to look at the washer. He quickly diagnosed that it needed a new pressure switch. The part was ordered and installed the next day. Throughout the process communication with Fuad was constant and clear. He is very responsive. When he committed to a appointment, it happened. In fact, he called to say that there was an earlier time, did we want it and of course we did. Appliance Aid is definitely the gold standard for appliance repair and frankly for customer service. Hopefully nothing else goes wrong with any of our other appliances but when it does, I will be calling Fuad at Appliance Aid!

Marco and Dessano Systems undertook the complete redo of the exterior of our house. The exterior was half brick and half siding. We wanted to completely update the look and spoke with three different contractors in the selection process. We chose Dessano because of their overall approach (there was not a huge difference in pricing). First, Marco was very responsive. This was true from the initial call all the way through the project. He has a very strong design esthetic. He helped us select the right colour and the right trim given our explanation of the overall look we were going for. Prior to speaking with Marco, I did not realize that there was so much choice! His two person on-site team were lovely. They worked very hard starting early and finishing the day with a site clean up. The whole project was finished on time and budget and with constant check-ins by Marco. He came on site every day to ensure that work was progressing as planned. He is very customer service oriented. After the stucco was complete, we had purchased new contemporary street numbers which needed to be installed. Marco put them up for us. He even created a stencil to ensure the precise positioning. When my daughter backed into our beautiful new stucco, he was out the next day to fix it. It is rare to find such customer centric, responsive and high quality service. I would highly recommend Marco and Dessano Systems .