Reviews

10/10

Tim and his team were wonderful and professional and made my house look absolutely beautiful. I wanted our family home remodelled before my husband came home after 4 years of being hospitalized due to a hospital acquired brain injury so that he wouldn't have to live through the renovations. Unfortunately he never made it but I find comfort it knowing that he's smiling from up above and would be happy that Tim and his team were perfectionist just as himself. I highly recommend them.

Approximate cost of services:
$80,000.00
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Company Response

Hi RD,
Thank you so much for your positive feedback.
You're the best mom in the world, take good care by yourself.
We're happy that you're satisfied our services and looking forward to work with you soon.
Best Regards
1+1 HS

0/10

Very disappointed in the quality and service provided by them. They were suppose to come back to fix the areas that are still outstanding and never came back. I made several calls to them and now they don't even answer my calls or texts. Their quality is poor and the workers are unprofessional, swearing on the job and very rude. Mike the owner said they came to fix the areas and I told him that's impossible because everything looks the same and someone would have to open the gate. This job was done at the beginning of June and now it's September. They took advantage of a client who couldn't be here to inspect their work because I' m at the hospital attending to my husband who's suffered from a traumatic brain injury. Shame on you! Don't hire them as you might be the next one to fall victim to the poor unreliable and incompetent work. No Mike you didn't get my satisfaction. You didn't spent 5 days please don't fabricate the story to your advantage. My neighbor's commented on the poor workmanship. Hope you get no more business.

Approximate cost of services:
$3,200.00
1 of 2 people found this review helpful.
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Company Response

This project was scheduled for 3 days, but our crew took the time, 5 days in total, to complete the job exactly as the customer requested. After fully washing the interlock of all the weeds and dirt, our crew began to repair and lift the areas which were outlined. We spent a full day repairing the areas, after which we consulted the customer as to their satisfaction with the repair. The customer pointed out several areas which were not originally included in our repair quote, and also some existing repairs which she wanted re-done. We completed all the new repairs and redid the other sections free of charge. Once the customer was happy with the repairs and the sections which were redone, we sanded the entire property with polymeric sand. After this the customer paid the invoice and we sealed the property to complete the process. Several days later we received a call from the customer that she was still not satisfied with the repairs and wanted us to do more, and also redo the areas which were done twice over. This was after we had checked with the customer, sanded, and sealed the entire area.

I feel this review is dishonest as the customer was satisfied and the job was done very diligently. I have used this property as reference many times and have posted the photos of this project in our gallery. Don't take our word for it, our results always speak for themselves, we have hundreds of satisfied customers and can always provide references.

Thank You
Mike T

10/10

I was referred to Straight Ace by a colleague because I had a leak and thought that I needed to replace my shingles. Manny came out and checked the roof, pointed out to where was the underlying problem and that I didn't need new shingles. In fact he said my shingles are good for another 5 years. I was ready to spend money on a new roof and Manny was honest enough not to take my money. I really respect this and will be contacting him within the next 5 years when it's time to do the roof!

Approximate cost of services:
$50.00
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Company Response

Hello Rosa thank you for taking the time to come on here and let us know how we did, honesty goes a long way selfishness and tricky does not go too far, I'm really happy tihat I could help you with the leakage situation and save you unnecessary spending, With Straightace the homeowner is in first place,

Regards,

Manny