Diane

Total Renovations (TR) were the consummate professionals. Process:- From the outset they engaged a design architect to deliver a plan for the renovation and provided a detailed estimate of costs and timeline for deliverables. We carefully reviewed the plan and TR made recommendations where we could save significant dollars in considering various construction alternatives. We NEVER felt "upsold". Once we entered in to the contract, TR provided a very detailed line item excel spreadsheet with cost breakdown and corresponding estimated completion date of the work. Permits were secured and the job started on time. Every week there was a regularly scheduled meeting where TR reviewed (1) the work completed and (2) the work ahead. They would make note of where we were behind per the schedule (which was only ever minor and commonly weather-related) and where they felt it could be caught up (and it always did). The crew and all sub-traded engaged were very professional, experienced and punctual. All crew adhered to safety standards. We love our new kitchen. It is beautiful and functional. Our dinners have never tasted better!