Phrzzy in Brampton

Recently I had damage to my roof from a windstorm and as the shingles were about 15 years old, I called a few roofers for quotes on a new roof. George from CoverAll Roofing came out and gave me a very reasonable quote and took the time to explain what my roof needed and which shingles would be best. I had quotes from two other roofers but because of his knowledgeable approach and good price I chose George at CoverAll Roofing to do the job. George was in regular contact with me  to discuss the details, even persuading me to choose a less expensive shingle as he didn't think it was worth the extra expense for the higher price style of shingle I was considering. We had further shingle damage from another storm and George took the time to come out and do a temporary repair until the new roof was put on. When the install day arrived, George and his team, led by Oleg, arrived early (7:30am) and got right to work on taking off the old roof, taking the time to lay out tarps for falling debris and moving outdoor furniture that was under the eaves. I was impressed with how diligent they were not to damage eaves or house trim, and how polite and respectful they all were. The job was finished at 3pm and the team had everything cleaned up in no time, making you wonder if they had even been there. George's brother Mark showed up later after George had to leave, to see that the job was completed and again the approach was professional and pleasant, Mark taking the time to explain common roof issues to watch for and reassuring me to call if I had any further questions or concerns. Shortly after, George called to ask if I was satisfied with the completed project and to thank me for choosing CoverAll. It was such a refreshing change from many contractors approach to deal with George and Mark, and I wouldn't hesitate to recommend CoverAll Roofing to anyone considering having their roof replaced. S. A.

Final Review: The company has now fulfilled their promises to correct as much as possible and have followed through with final repairs. Maple Air seems to have resolved many issues, as the servicemen sent were very knowledgeable and diligent. We appreciate the follow-through to resolution and Omid's dedication to excellent customer service. Thank you. Full Disclosure: I was asked to revise my initial review by Maple Air. After my post, the owner contacted me to make amends. The deficiencies have been corrected for the most part by a different installer and we are satisfied with the repairs. One equipment item was flawed from the manufacturer but we are confident it will be replaced shortly. Original Review: We had a new furnace, air conditioner and tankless water heater installed during a significant home reno in late 2016. The sales representatives were friendly and knowledgeable, patient and helpful. We checked the reviews and thought we had the right company. We were simply wrong. The installers did a terrible job. The products are excellent (Carrier and Rinnai), but the installers had no knowledge of building code, didn't properly ground the furnace or water heater, the thermostat was broken and never replaced, and we received error codes on the water heater from the first use onward because it wasn't draining properly, which issues were never rectified by Maple Air. To make matters embarrassingly worse for them, we had other contractors onsite at the time and the Maple Air installers *borrowed* equipment and parts from the other contractors, then foolishly argued with them when deficiencies were pointed out. Thankfully the other contractors were able to correct the many deficiencies, but unfortunately at our cost. Maple Air was upset that we supposedly didn't give them opportunity to fix the deficiencies, but they made no effort to return to correct anything and our complaints were simply ignored. Of course we had to have the work fixed - we had no hot water. After arguing over the phone on at least two occasions, when we requested a reasonable reimbursement, they stopped returning our calls. I really wanted to give them a great rating because the owners seemed professional and courteous. But since this is business, not personal, I would avoid this company at all costs.