Reviews

8/10

In June, Premier Windows and Doors installed windows supplied by Lifestyle Home Products at my house. The windows appear to be well-built and I am confident they will provide good service for years to come. However, there was a persistent problem with the main window in my master bedroom. When tilted inwards, the window would become unstable and pop out of the track in the frame. Premier was responsive to the problem, but was unable to fix it. The company then contacted Lifestyle, the window manufacture, who sent a service technician to my house three times (the poor guy lives in Waterloo, Ont.) before he was able to devise a solution. It transpired that this instability problem sometimes occurs when larger windows are tilted inward. This probably wasn't flagged by Premier Windows, which may or may not have been aware of it. In any case, the windows look good and the follow-up service was good, so I have no regrets about the purchase. I simply want potential customers to be aware of the potential problem of instability on large windows.

Approximate cost of services:
$8,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Don,

Thank you for your review!

You are correct about your statement of Double Hung windows when they become very wide.

It is important to balance the sashes properly when you are tilting them towards the inside.

NOTE:
Any manufacturer (not just Lifestyle) of Double Hung windows that are as wide as your windows need to balance the sashes properly by the person operating the window, so that they don't pop out of the frame. It is very difficult to anticipate, which Double Hung windows are harder to balance. It all depends on the width of the Double Hung window.

The only way to avoid this, is to have 2 Double Hung windows (half the width, each) coupled together, but then you end up with a very wide vertical area where the two windows are coupled together and you loose a lot of light coming from outside.

Thank you for your business!
Leo & Helmut