They did not do a great job it took them 19 days to come back to finish the job since they didn't have the correct ladder the first time. Left 2 rags laying around my back yard stomped all over the flowers in the garden and was promised they would come back twice and no show and they didn't call when I inquired they said it was due to rain, however they called on the Saturday to say they were coming Sunday and no show when I asked they said rain has slowed them down however it hadn't rained a drop between Saturday and Sunday so clearly that was just an excuse. They did have nerve to call for payment when they supposedly had finished everything but I let them know I would be making sure the work was actually completed before paying.
- Approximate cost of services:
- $190.00
- Company Response
Window Cleaning - Hey Susan,
Thanks for the heads up. With regard to our scheduling, we have had a very rainy summer thus far which has resulted in many re-bookings and rescheduling. It has been quite stressful on our end, however, we want to make it up to you as best as possible. I'm sure you are aware of our satisfaction policy-- if you are not 100% satisfied with the work that was completed we will come back and make sure we leave the house spotless. No hassle, no additional fee, no worries. With that being said, it is in our best interest that this issue is resolved ASAP- a member of my administration team will be reaching out to you very shortly to see how we can work things out. I will personally make sure that at the end of our interaction you will be convinced that A+ is worthy of a 10/10 review. Once again, thanks for the heads up. We will be in touch. -Matteo