CathyC in Toronto

I have an apartment size LG washing machine and water wasn't draining into the tub, it just drizzled, these guys are the only authorised repair folks in my area. I had the initial repair person come out to look at it. He determined I needed a new part but that they had to order it. I said go for it. What annoyed me was that I was getting calls saying my repair guy was sick and had to go home, then one time no one showed up within the time indicated. This happened a couple of times and I was starting to get really annoyed. I called the office and spoke to the manager and explained that I saw some pretty bad reviews online and I was worried. Well, I'm here to tell you that they made it right. They apologised and I must say I wasn't very nice on the phone with regard to the repair guy not showing up a couple of times, and they were very courteous. They also had my credit card info so that concerned me also. The repair guys came changed the part and everything turned out great. I would totally recommend these guys