Reviews

10/10

I booked online but received a call (Robert?) that they couldn't come on that day. I booked for a Saturday and they made sure I knew that there was a (small) extra charge. He was pleasant, professional and very accommodating. After booking, I received an email confirmation, where there is a link that you can track when the serviceman will be nearing your home. My scheduled time was between 9-1. He came at around 10:30. The man that came (Rahman) was courteous, friendly, professional and knowledgable. My biggest relief was that I felt I could trust him. My 11 year old dryer needed a new circuit board. Given the age of my dryer, and upon asking for his opinion, I decided not to have it repaired - but to replace it instead. He was more interested in being fair and honest than ripping me off. I am very grateful for that and as such, will definitely use them again as well as recommend them.

Approximate cost of services:
$136.50
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Hi Jackie,
Thank you for trusting Valley View Appliances with your dryer repair. As a team we all feel it is better to be honest with our clients than to make a dishonest dollar. We appreciate your review and hope you will be back if the need ever arises. Thank you again!
Sincerely,
Valley View Appliances Team

10/10

Impressive. I chose these guys by reviews I saw online and it was the right call. He showed up on time, was very professional and knowledgeable. He told me my options in detail. There was no pressure. I ended up needing a new vacuflo system. He set up an appointment with me 3 days later (have yet to have it installed but will soon). I would not hesitate to recommend this company. For the owners who may see this, I believe his name is Muhammad. Update: Muhammad came back today to install the new system in the same courteous, timely manner he had initially. The new system is great! He shook my hand upon leaving. I will definitely use them again and recommend them.

Approximate cost of services:
$740.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you JW for the nice review. We really do appreciate your business and are very happy to hear that you are pleased with our services and our staff. Moe is a valued member of our team and he will be made aware of your comments. Please don't hesitate to call us if you have any further or questions and/or requirements.
Thanks again