I'm shocked at all the positive reviews Mark has received! I do know that he prefers to do wealthier homes because people are more willing to pay for services. Regardless, his appearance may seem professional but, I assure you, his work is not! Stay away, not worth the headaches! Caught him sneaking out of my house to go do another job because he likes turnover! Wants to take on as many jobs as he can. Unfortunately, the functioning of my plumbing suffered as a result! Long story short. Installed toilettes that leaked. Installed a drainage pipe for a sink and now I can't close the drawer because he didn't measure the length of the pipe correctly. Installed my soaker tub incorrectly and now the overflow drain does not match up with it's opening. Installed the sump pump reservoir incorrectly and now the resevoir/container that holds the actual sump pump is slowly rising up being squeezed up by the surrounding rock. Installed a drainage pipe for my sink that leaks because the actual pvc pipe is cracked. I could go on and on but, I won't. All I will say is that the Oakville inspector that saw his work on my home say's it some of the worse he has seen. Move on to someone else before you go to this company. BTW - never takes responsibility. He constantly blames his colleagues for anything that he serviced. Very arrogant! update*** Mark was the 2nd plumber that worked on our home after we let go the first plumber to which “Mark” agreed had overcharged us for the work they had done. However, the first plumber(s) we let go PASSED the town of Oakville's rough in inspection stage! “Mark” agreed to do the finishing work in our home that included the soaker tub. However, after his carpenter did not build the soaker tub box correctly as per “Mark's” direction. “Mark” wanted to charge us for the additional cost of aligning the overflow pipe to the overflow opening!? The town of Oakville does not generate reports on items incomplete and “Mark” knows this, that’s why he’s asking to see it. However, they do specify whether an inspection has passed or failed. “Mark's” work for the final inspection of our plumbing inspection Failed! It is on record with the Town of Oakville as a 'Fail". Feel free “Mark” to ask for it if you wish! As with his other work. Toilettes, Faucets and Sinks. They can only be determined to work once you have had a chance to use them. “Mark” did not offer the opportunity to use them. I had to pay immediately when he was finished! This is why I paid the $5000! “Mark” insisted that I pay immediately and I insisted that I would wait and pay once I passed final inspection. I showed good faith by paying as he demanded thinking that his work was to code. I am not a plumber, I do not know what is acceptable for building code. I trusted him! However, I would not have paid had I known that the inspector would not approve his work. I would have held back at least 15% of final payment as per industry standard if that option was offered to me. Please get your facts straight “Mark”. The Oakville inspector has no problem speaking with you, if you wish. We have all the emails between us. I will also posts the pictures of the “monstrosity” you created in my basement w.r.t. the Dishwasher Trap if you would like? Would that be ok?
- Approximate cost of services:
- $5,000.00
- Company Response
A Mckenna Plumbing was hired as the third Plumbing Comany on Jims new home build after two Companys were asked to leave. A Mckenna Plumbing took on the project because it seemed the homeowners were having troble finishing the project on their own. We had explained clearly that A Mckenna Plumbing would do whatever we could to fix the issues at hand. All work was done to Ontario Plumbing code standards,all toilets and sinks were fully operational when the work was completed. The issues came up when EXTRA WORK to the aggreed apon was mentioned. When explained that any additional work to be done beyond the original agreed apon price would be EXTRA as well some of the work done by the Company prior to our involvement my have to be redone due to Ontario Plumbing Code standards. Jim payed the bill infull. JIM why would you pay the bill if A Mckenna Plumbing did not complete it's part of the contract????? To date A Mckenna Plumbing has not recieved any Inspection documents outlining any of the above infraction. A Mckenna Plumbing Ltd (Mark Mckenna)has been servicing Oakville and Mississauga since 2001, with over 9000 customers we have earned a Stellar reputation for honesty and workmanship.