The price was good and the samples we were given were nice, but when the wood arrived the planks were shorter than what we were shown and did not fit together well at all. We now have gaps between the planks which look awful and collect dirt. The finish on the floor is damaged very easily despite all the durability claims the salesmen told us about. Very disappointed in this product!
- Approximate cost of services:
- $4,500.00
- Company Response
First of all we take great pride and care with our products and customers.
Whenever there is an issue with the product or expectations of one of our clients we are always ready to rectify any problems. In this situation the client wanted hardwood flooring to put the house on the market and opted to go with a second grade product that has more natural variation for a lower price point, which we made very clear to the client before proceeding with the purchase. In the end the floor looked very nice and he was able to sell his house as for the gaps all natural wood floors will react to moisture changes and we recommend to maintain your home moisture between %40-%50 to keep your floor stable. We invite all our clients who come across any issue with the flooring to bring it to our attention immediately so we can remedy the situation in a satisfactory fashion.