I hate posting a negative review but this is by far the worst paid for service. We are at the end of a route so this means its hard to get out to go work and in when we get home. I have communicated sevral times with Mentro and never had a positive outcome. They have created a massive ice bump at the bottom of our landway and wont resond to emails. They instead removed us from there mailing list so we dont recieve snow updates. All in all very negative and not worth any money.
- Approximate cost of services:
- $350.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Always disappointing to read a negative review.Firstly, we never removed you from any 'mailing list'...check your spam folders please.
Secondly, yes, you are in fact at the end of the route. Even at the end of any route, clients are still cleared under the allotted time contracted. You wait less time at the end for 'windrow;' clearings as the tractor is closer behind the CityPlows.
I will address to improve if you email me your address but without a name or address there's not much i can do to help.
I personally read and insure some sort of response to every email we receive.
Thanks
Ken