karen.warren1966

after having the fire department at my house for a gas leak the gas company turned off the gas. I was told by the Enbridge worker that my furnance most likely needed to be replace because the heat exchanged was destroyed so I went to the Internet and called a Bryant dealer which turned out to be Furnace & AC experts. I was in need of help due to the fact that it is winter and very cold out and they sent someone out to the house right away!! I was treated with respect and was informed of what my options were! I was not pushed into any work that I was not sure of! I was well informed and we came to an agreement that replacing the furnace was my best option. What meant a lot to me is that they made it so they were able to get my installation done the same day!!! They came when they said they would and the workers were polite and respected my home as it is very important to me!! They got done to business right away and kept me informed along the way. They got the job done and one of the managers came out when the furnace was installed and he inspected the completed work!! He was friendly and I felt confident that the work was completed properly!!! I was happy to have the heat back on before the house got cold and was happy to know that I could choose a payment plan if I could not pay in full on that day! All round I was happy with the job and booked to have my ducts cleaned by them at a later date!!

I woke up to the carbon monoxide detector going off in the early morning and I got myself and my dog out of the house and called the fire department so it is a scary situatuon and I was impressed by how fast I was able to get a Carrier/Bryant dealer to come out and have a look at my furnance since it had to be red tagged by Enbridge!! Having no heat in the middle of the winter does not give u very long before the house is too cold to stay in and I was very happy to hear that Asif Khan from Furnace & AC Experts!! He was very friendly and took his time to explain my options and I felt comfortable making the decision to have my furnance replaced with a new one since it did not make sense to repair a 16 yr old furnance that's main component has broken down!!! Asif was very professional and I was very fortunate that he was able to pull strings and get my job a priority and pull some of his guys from another non-emergency job!!! He got back to me quickly to let me know that he was able to get a new furnance for me that we agreed on and give me a time that I could expect his crew to come and start the job!! I decided to make a few calls to see if I could get a better deal but it was Asif's straight forward and honesty that had me choose to stick with Furnance & AC Experts to do the job!!! The works were at my house very promptly and we're professional and respectful to my house since I am a very proud house owner and would not be too happy to have any damage done to my home!! I was happy with their professionalism and their completed job! Because I had some changes to our contract Asif's business partner came by the house once the job was completed and inspected and made the me necessary changes to my contract!! I over all was very happy with the job and would definitely recommend them to family or friends!!!