Scott in Calgary

Found water all around the tankless water heater. We still had hot water, so just redirected the leak into a sink and started calling for help. This is late afternoon of Dec 23. Calls made resulted in maybe someone could come on Dec 30 or one place that could come the next day to have a look. Next morning that company announced that they didn't have anyone available who was familiar with the Rinnai till Dec 28. Appt was made. Harmony was emailed on their site on Christmas Day (just curious and I liked that I saw commercial looking residential set-ups on their site). Much to my surprise and pleasure, I was contacted the next day and the person who called (Anthony the owner) was receptive, concerned, and very helpful. The tech came promptly, problem identified and replacement of the heat exchanger achieved on warranty from Rinnai. Service charges were clear and very reasonable. Accounting was prompt in sending receipts. All around exceptional service.