I had a “wonderful” experience working with this company. After reading all the positive reviews, I decided to call them. They told me they couldn’t book an appointment on the phone and referred me to their website to fill out an online form. There was no mention of a service charge on the phone (although the lady who answered the call claimed she mentioned this. It is not true). They quoted me $380.97 to replace a control switch on an oven and when I decided not to go ahead with the service they sent me an invoice for $99.75! Their website is set up so the customer is able to book an appointment without being informed about a service charge. The customer is expected to click on the “About Your Appointment” tab where they mention this fee. It is the duty of the company to make it clear to the customer that there is a service charge. Not the duty of the customer to fish around their website for this information (or assume there is a charge). Most companies/contractors offer a free quote. This is standard practice. The owner admitted if it wasn’t for this charge the company would go out of business. I offered $20 as resolution (which I wasn’t obligated to pay) but this was counter-offered with $75! I am contacting a collection agency to pay the full price as I leave this comment ($99.75). I am leaving this review to warn customers not to do business with this company. APPLIANCE SERVICE CHARGE CENTRE. BULLYING CALGARY AND AREA CUSTOMERS SINCE 1956.
- Approximate cost of services:
- $99.75
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
The basis of your review is that you hired a company and assumed they worked for free.
You've acknowledged that our rates are shown on our website. You claim that we made you
book online which is false. You generously offered to pay what you felt 1 hour of a
journeyman technician's time worth as well as vehicle costs should be in your mind,$20.Which clearly indicates how much you value other peoples expertise and time. You threatened us with these reviews if we pursued charging you at all so your bully reference is accurate just aimed at the wrong party. There is much more to this story and we would be happy to share it with anyone who asks.We are proud of our good reputation and work hard to live up to it. Yes we do charge for
the service we provide. You threatened to and followed through with your promise to try to
smear our reputation. Let the people decide who is a bully.