Reviews

10/10

We own a 1940 traditional red brick two story house in Leaside. Our goal was to renovate the kitchen and dining area into an open concept space. We received a flyer in the mail from Urban Studios and checked out their very positive HomeStar reviews. We met with Joseph to discuss options and budget. He was very accommodating and knowledgeable and assured us that our project would be completed in 10-12 weeks. Joseph was responsive in working with us as issues and concerns were identified along the way. The major work was professionally completed. In hindsight, we would have clarified our expectations in terms of finishing touches, as Joseph was always responsive and accommodating to any of our requests. We are pleased to say that the project came in on budget and two weeks early! We are loving our transformed space and would recommend Joseph and his team!

Approximate cost of services:
$100,000.00
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Company Response

Thank you so much Lori for taking the time to share your experience with us. It's wonderful to know that you are loving your new open-concept space. We're glad to hear that Joseph and the team were able to meet your expectations and complete the project ahead of schedule and within budget. Your recommendation means a lot to us, and we're delighted you're happy with the transformation. We hope to work with you again in the future!

10/10

We had Gabriela from Hire A maid. She was punctual, very pleasant, and did everything we asked. We are getting Hire A Maid again next month!

Approximate cost of services:
$200.00
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10/10

After abysmal "service" from original installer, we had a new AC unit installed by J.Kelly and they were FANTASTIC! Spoke with Neil ( who also visited on the day of installation to confirm all was well) and we received first rate service. Joe came and reviewed our current placement and assured us they could easily do the job. They arrived at 8 am and were gone by 2 pm and we love the new unit. What a pleasure to deal with "can do" professionals!

Approximate cost of services:
$6,000.00
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Company Response

Fantastic! Thank you for your business and for taking the time to post a review.

My best,

Neil Kelly

0/10

Laird installed our ductless AC unit 17 years ago and we had great service. In 2020 when we wanted to replace it we had at least 3 site visits, talked with 4 different people, and consistently received conflicting information as they continually found new problems - no one would climb more than 3 steps on a ladder, current placement could not be matched, a hydro insulation blanket needed to be ordered - although by the time they told us this, they KNEW that the appointment would have to be delayed but did not tell us. We finally cancelled and got another provider and they were FANTASTIC! A new AC in the same spot - no hassles, no excuses. IN RESPONSE TO THE COMPANY REPLY: I HAD NO MOTIVATION TO DECEIVE. IT WAS THEIR REPRESENTATIVE WHO STATED THEY COULD NOT GET THEIR GUYS TO CLIMB MORE THAN THREE FEET. HOMESTARS DID NOT ALLOW ME TO NAME THE LOCAL BUSINESS WHO EASILY DID THE WORK WITH SUCH A GREAT ATTITUDE - BUT IT IS A FAMILY OWNED BUSINESS ON BAYVIEW!

Approximate cost of services:
$6,000.00
1 of 1 people found this review helpful.
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Company Response

In the new era of reviews companies are expected to say sorry for things they didnt do and to just accept what people say. But in this case it should be known to anybody reading this review that what you are saying is 100% false. Except for the fact that we had our installer come back again because your neighbor didnt want the condenser in the original location that you asked for . So yes it required a couple visits including the original diagnostic by a service technician. Very misleading . Next, your current location is on a pitched roof requiring a 10 foot ladder and the high voltage line from the road is within inches of it. So the 3 feet of step ladder very misleading as well. Safety standards and workers rights to be safe are paramount to any reputable firm and your lines should have been wrapped by the power company and insulated for safety. Next, your appointment was booked fully on a Thursday contingent on Ontario Hydro coming to turn off the power or wrap the lines. Next, you cancelled the job yourself on the monday before because you wanted us to call Ontario Hydro to do it for you. Only the homeowner can turn off their own power , we cannot do that for you. We are thrilled you found a company to help you out though you should let everybody know who they are.

Thanks